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Wildwood Canada Spire Help

How to report Spire errors

 

Occasionally you may encounter an error in Spire. Please report these to Wildwood Canada, so I can send them on to Spire for troubleshooting and correction.

Please report the exact circumstances in which you experienced the error - exactly what you were doing in Spire.

Please also copy and send the error text.

This page explains how to copy the error text. Please do NOT take a cell phone photo of the screen. It sometimes creates a huge JPG file which slows the email, and also doesn't always capture the entire error text.

Usually the error will look like the following:
"Unexpected Error" with Traceback

Click on the error text and then press CTRL-C. This copies the error text. You can then paste it into an email.

Another type of error looks like this.
An unhandled exception has occurred
Click on the error text and hit CTRL-C to copy the error text. You can then paste it into an email.

Alternatively, if you are unable to do the CTRL-C to copy and then paste, at least take a screen shot by pressing the PRINT-SCREEN key. This takes a screen shot of your entire screen. You can then paste it into MS Paint and crop it, or paste the entire screen shot into the body of an email. Or into a Word document to send in an email.

 
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