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Wildwood Canada
BusinessVision
FAQ
Clearing a User from
BusinessVision v7.2
Starting with version 7.2 of BusinessVision, each user may only
log on to a BusinessVision company once. This is true whether it be
on the same computer or on different computers.
There are actually good technical reasons for this.
However, a problem may arise if BusinessVision terminates
improperly, leaving the user still "logged on", even though in
reality they are no longer in the program. BusinessVision will still
have the user listed as being logged on in the "User Log Details".
When that user tries to log back on they won't be able to, and
will receive the message: "The user ___ is already logged onto this
Sage BusinessVision company. Please logon with a different user
I.D."
To rectify this problem, you need to log onto BusinessVision as a
different User (in this example, not as "JOHN", but as "WM").
You can also turn off the User Log. To
find out how, click here.
Then go to Utilities, User Log. There you will see a list of
logged-on users, along with the names of the computers on which they
are logged on.
In this example the user "JOHN" is shown as being already logged
on, yet in reality he is not.
To fix this, simply highlight the User "JOHN" and click the "Delete"
button.
Please be sure you clear the correct user from this list. Otherwise
you run the risk of corrupting your BV data files by clearing a
logged-on user who is actually accessing the data.
What you are doing here will NOT delete the user, it just clears
them from the list of logged-on users.
You will now see that user has been removed from the list of
logged-on users. They can now log back on to BusinessVision as
usual.
How to turn off the User
Log
Once you update to v7.21, there will be an option available
within System Manger, System Setup to turn off this "feature".
Go to Company, General Settings. Note the new option, "Enable
user log".
Clear the check box and save the changes.
The software will now no longer keep track of who is logged on.
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